ElanoryaDrink Buddy support
One mailbox, answered by a person. This page says how to reach it, what to put in the message so the first reply is useful rather than a request for more detail, and what to check first for the handful of things the app's design makes people ask about.
1. How to reach us
Write to support@elanorya.com. There is no ticket portal and no chat widget; the mailbox is the whole system, and a person reads it.
The target for an initial human response is two business days. For privacy and data-rights requests write instead to privacy@elanorya.com, and for a security problem to security@elanorya.com.
2. What to put in the message
Write from the email address your account uses. That is what lets us find the account and confirm the request is yours.
Say what you did, what you expected and what happened instead. Add your device and operating system version, and the app version from Settings.
If it is about a specific check-in or person, say which — but do not send us a password or a sign-in link; neither of those is something we ever need, and a sign-in link is a key to your account.
3. The sign-in email has not arrived
A sign-in link expires ten minutes after it is sent and can be used only once. If you request a second link, the first stops working — so use the newest message in your mailbox, not the first.
Check the spam folder. If the address you typed has a typo, no message will ever arrive, because we send only to the address as entered.
There is a limit on how many links can be requested for one address in a short period. If you have been requesting repeatedly, wait a few minutes before trying again.
4. You were signed out
A session ends after 30 days without use, and after 90 days in every case, whichever comes first. Signing in again is the whole fix; nothing is lost.
You can see every device that is signed in, and end any of them, in Settings. If you see a device you do not recognise, end that session and write to security@elanorya.com.
5. The age check will not let you in
Drink Buddy is for people aged 18 and over, and the date of birth is asked once. Repeated failed attempts from the same device are blocked for a period, which is why a second try immediately afterwards also fails.
If you entered your date of birth incorrectly and are old enough to use the app, write to support@elanorya.com from the address on the account and say so.
6. A friend cannot see your check-in
Drink Buddy is friends-only and there is no public feed. A person sees a check-in only if you are friends and the check-in's visibility allows it.
Location has its own separate setting with four values: nobody, which is the default, only you, your friends, or people you pick. A friend who can see the check-in may still not see where it was, because those are two different choices.
If you have blocked or muted somebody, that also changes what they see. Both are in Settings.
7. Reporting content or a person
Every check-in and comment can be reported from the app, and you can block or mute a person at any time. Blocking takes effect immediately and does not notify them.
When we act on a report we tell the person concerned what we decided and why, and they may reply to us about it.
If something involves the sexual abuse or exploitation of a child, report it in the app or write to support@elanorya.com — our Child Safety Standards explain what happens next. If a child is in immediate danger, contact your local emergency services first.
8. Deleting your account or getting your data
Account deletion has its own page on this site, which works whether or not the app is installed, and describes the 7-day period in which you can still change your mind.
For a copy of your data, write to privacy@elanorya.com and we will send it within 30 days.
9. Changes
· Version 1.0 — First published version.