ElanoryaHelp and support
Practical help for Jewelry AI features, credits, purchases, accounts, privacy, and troubleshooting. If you cannot find the answer, contact support@elanorya.com.
How do I create an image?
Select Create, choose a tool and product category, provide the required product or model images, and review the settings. The final review shows the current credit cost, expected remaining balance, and AI-provider data notice before submission.
Which tools are available?
Jewelry AI may offer model try-on, image editing, background removal, and image upscaling. Inputs and credit costs differ by tool. The help icon gives examples and tips for the current step. A tool marked unavailable cannot start a paid operation.
What happens if generation fails?
If a valid and accessible result is not delivered, the reserved credit is restored automatically. No free automatic provider retry is launched; you choose whether to submit a new request. A delivered result that you dislike aesthetically is not a technical failure and does not receive an automatic free retry or credit refund. Include the request ID when reporting a missing, empty, or unreadable result.
Why is a generation still waiting?
Provider load or queue delay may leave a job queued or processing. Do not repeatedly submit the same request. You may leave the screen and check the Library later. Duplicate submission is limited with idempotency, and a terminal failure restores the reserved credit.
Where are my creations?
The Library lists creations with status and filters. Open a result, mark it as a favourite, or organise it into a collection. Normally deleted creations may be restored from Deleted; permanent deletion cannot be undone.
How do I download or share?
Use the result screen to save the completed image or open the system share sheet. Gallery permission may be required for saving. On supported devices the app shares a real local file rather than exposing a signed remote URL.
How do credit packages work?
A package is a one-time purchase. Confirm the local price and currency in the Apple or Google payment sheet. Credits are added once only after server verification. If delivery is delayed, use Restore purchases to ask the server to verify the store transaction again.
How do I manage a subscription?
Subscriptions renew for the period shown by the store. Manage or cancel them in Apple App Store or Google Play subscription settings. Deleting the app does not cancel a subscription. After cancellation, benefits may continue until the end of the paid period. Monthly subscription credits renew each billing period. Unused subscription credits expire at the end of the period and do not carry over to the next period. Separately purchased credit packs do not expire.
How do I request a money refund?
Request a purchase refund through the Apple or Google channel where payment was made. If the store approves it, related unused credits or entitlement may be removed. A technical generation that delivered no valid result is handled separately by automatic credit restoration.
Account and verification
Verify an email account with the eight-digit code. If it does not arrive, check the address and spam folder and use Resend after the cooldown. Unverified accounts may browse but cannot start credit-spending operations. Use the secure reset flow if you forget your password.
How are language and currency selected?
Automatic language follows the first supported device language. You can make an explicit choice from the globe button or Profile → Language. Interface language does not set selling currency. Package and subscription currency comes from the Apple or Google storefront attached to the store account.
Are my images sent to AI providers?
Yes. The image, instruction, and settings required for the selected tool may be sent to Google Gemini or Replicate. A notice is shown on the review step. Upload only content you are authorised to process and avoid identity documents, passwords, or unnecessary sensitive information.
How do I delete my account and data?
Use Profile → Delete account. Direct identifiers are removed, sessions are revoked, and user files enter a purge process. Cancel a store subscription separately. Restricted financial, fraud-prevention, and transaction-integrity records may remain where legally necessary and are not automatically described as anonymous.
How do I report a problem?
Use Profile → Report a problem or support@elanorya.com. Include app version, platform, the step you were performing, and the request ID if shown. Never send a password, one-time code, access token, or full payment-card information. The target for an initial human response is two business days.